Virtual assistants make it easier for your brand to be known in the digital age. You can communicate with your customers through the messaging apps they use most, ensuring that 90% of people read your message.
If your customers are interested in what you offer, but have questions, c-commerce is the ideal ally to answer them. Virtual assistants are available 24 hours a day, 365 days a year, so no risk of losing a sale by making users wait.
A critical moment because everything must be easy, with no complicated steps. It must be as natural as any other conversation a user may have.
If they’ve got you on WhatsApp, it’s easier to ask about the order status rather than waiting hours for someone in a call center to help.
Your customer got their product but something is wrong with it. The good news is that they can say what the problem is with a message on WhatsApp or Messenger. Also, virtual assistants can help users use digital services.
This is the last stage of the journey, and conversational commerce is also useful here: Through conversational experiences, customer profiles can be created taking into account their messages, and asking them about their preferences. With these profiles, further communication can be personalized, generating loyalty in a natural way.
Why wait, start making your consumers' journey more efficient and accessible. At Yalo we can help you achieve this; don't hesitate to contact our team for advice!
“Hi, a heat wave is expected next week in your city. In past similar occurrences, ice cream sales have increased 20%, prepare your inventory now so you don’t run out of supply!” What if the corner shop owners could receive valuable information like that?
Have you ever received an offer from a brand that was completely irrelevant, and way out of context? Have you ever been pushed on a product that didn’t fit your needs?
You may have heard over and over that our beloved local retailers were nothing but doomed. Amazon was going to crush them. Then the coronavirus would shy everyone away. Soaring prices were sure to make them lose most customers to big supermarkets...
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